We recommend creating a new Firefox Account to use Firefox Sync and other services that require a Firefox Account. In this case, it is currently not possible to delete your Firefox Account, since we don't have a way to verify your identity and ownership of that account. Can I request to delete my Firefox Account? I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a logged-in device. You can however create a new account with a different email address to begin syncing again. Unfortunately, deactivation of two-step authentication is not supported, and you will not be able to access your existing Sync data. I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a logged-in device Go to Security and click Disable next to Two-step authentication.If you don't remember saving your backup authentication codes, check if your file was downloaded and saved with the filename Firefox backup authentication codes.txt.If you are prompted for a two-step authentication code, click Trouble entering code? and enter one of your previously saved backup authentication codes.I lost my two-step authentication device but I have a backup authentication code. If you don't have access to your logged-in devices and lost your two-step authentication devices, continue to the sections below. ![]()
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